Ordering and Shipping Information

Credit Card Payment

We accept the following credit cards: Visa, MasterCard, Discover, and American Express.

Shipping

Supplies and equipment orders placed on the shopping cart are generally shipped the next business day when received by 5:00pm MST.

Order Received Order Shipped
MON - THUR Following Business Day
FRI - SUN MON

Method of shipment is via UPS ground, FOB origin with shipping and handling charges prepaid and added to your invoice. Time-in-transit depends on your geographic location. Lifeloc CANNOT ship to PO Boxes via UPS.

Click here to calcuate time-in-transit to your location for ground shipping. Saturday, Sunday or holidays are not considered business days.

Shipping and Handling Charges

Orders going to Hawaii and Alaska ship via Two Day (2Day) Air service.

Please call for Rate Quote on ALL International Shipments.

No Minimum Order Requirements

As a customer convenience, Lifeloc will ship any order received regardless of size, including on an expedited basis. However, we do recommend consolidating orders to save cost and take advantage of freight savings and incentives.

Order Confirmation

Automatic order confirmations are provided for all online orders.

In addition, tracking numbers are automatically printed on your invoice, which are normally mailed next business day after shipment occurs. Invoices may be faxed or emailed instead if requested when the order is placed.

NOTE: All orders are subject to approval.

International Shipments

Lifeloc only accepts orders from US and Canadian customers via our shopping cart. For all other international inquiries, please email international@lifeloc.com

Lifeloc routinely ships to International locations and APO/FPO addresses. Upon placement of order, Lifeloc will contact you with method of shipment, shipping and handling costs, and can provide all necessary documentation for export. Arrangements for shipment of dry gas calibration standards are handled on a case by case basis.

For international orders teh recipient is responsible for ALL duties, taxes, and custom clearance fees.

Return/Refund Policy

If the return request is due to shipping error by Lifeloc.

We will refund or replace the mistaken shipment. Lifeloc will pay shipping and handling both ways to correct any errors. A replacement shipment can be sent immediately with a Lifeloc-paid return label for customer convenience in returning the original shipment. Upon receipt of the original shipment, full credit will be issued for returned materials.

For return requests due to receipt of defective merchandise, shipping errors, or damage in transit, the customer should inspect shipments and notify Lifeloc within 10 days of receipt of the shipment of any discrepancies. Depending on circumstances, Lifeloc will make the appropriate arrangements to replace or repair equipment, issue RA number, file necessary claims, and correct errors.

The LifeGuard Personal Breathalyzer may be returned within 14 days of purchase for a refund, minus a 15% shipping and restocking fee. Please fill out our Return Authorization Form and include with your return. Any item that is not working properly and is still within a warranty period may be returned for an exchange. Please fill out our Return Authorization Form and include it with your return.

Upon receipt and satisfactory inspection of the product, Lifeloc will promptly issue a credit or refund, as appropriate, less the restocking fee.

The above policies apply to domestic orders only. For all International return requests, please e-mail sales@lifeloc.com or call 303-431-9500 with reason for request. Lifeloc will promptly contact you with instructions.

Sales Tax

We charge sales tax to customers in Colorado and Washington; tax exempt customers, for these states, must provide us with their tax exempt certification.

Because Lifeloc has no physical presence outside of Colorado, we do not collect sales tax for orders shipped elsewhere.

 

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